"Valuable Information Make the Difference"
"Valuable Information Make the Difference"

             Conference Sign In                                             Questions

I registered but how do I participate on the day of the Webinar?

  1. When you register, you will receive a link- One day prior to the event.
  2. Do not share your link with anyone, each link is unique to the registrant
  3. Sign into the Webinar (link will be emailed) before the start of the meeting. 
  4.  Download the Zoom Webinar software to your computer (if needed – quick and easy).
  5.  Follow the Webinar directions and wait for the Webinar to begin.

 

How can I participate?

  • Computer/Table – Use the link and follow the instructions
  • Telephone/Mobile Phone-You dial in using the number you received after you register (1 day prior to event)

Additional fees might be applied, can check with your long-distance carrier

 

What software will I need to participate?

We use Zoom software

  • Download a free copy at https://zoom.us/download
  • Test and interact with the software prior to the conference
  • You are responsible for your equipment to be compatible
  • We will not make refunds based on compatibility

 

What equipment will I need to participate? System Requirements Mac, PC & Linux

           https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Or, a HD cam or HD camcorder with video capture card

Supported Tablet and Mobile Devices

Supported Browsers

  • Windows: IE7+, Firefox, Chrome, Safari5+
  • Mac: Safari5+, Firefox, Chrome   

       

        Problems with Signing In or other technical problems

https://support.zoom.us/hc/en-us/articles/201362003-Zoom-Technical-Support

 

or CALL      1.888.799.9666

Provide Meeting Number-you will receive after you register

 

 

Do I need to install the browser plugin every time I join a meeting?

 

No, installation of the browser plugin is a one-time set up for each browser you use (Chrome, Internet Explorer, Firefox, Safari, etc.). You will be prompted to update the browser plugin for updates when needed.

 

What are the supported operating systems?

Zoom supports the following: Windows 10, Windows 8/8.1, Windows 7, Windows Vista with SP1 or later, and Mac OS X with Mac OS 10.6.8 (Snow Leopard) or later.

 

What are the supported web browsers?

 

Zoom supports the following: Internet Explorer 7+, Firefox, Chrome and Safari 5+.

 

What are the supported tablet and mobile devices?

Zoom supports the following: Surface PRO 2 running Win 8.1, Surface PRO 3 running Win 10, iOS and Android devices and Blackberry devices.

 

How do I test my device for Zoom compatibility?

Create a free account and Log on to Zoom at https://zoom.us/download , create and start a meeting for testing purposes. Be sure to invite someone to test with. Contact Zoom Support to address any issues. https://support.zoom.us/hc/en-us/articles/201362003-Zoom-Technical-Support

 

Why do I hear echo or feedback?

If you hear audio echo or audio feedback during your meeting, there are three possible causes:

- Participant has both the computer and telephone audio active

- Participants with computer or telephones speakers that are too close to each other or

- Multiple computers with active audio in the same conference room

 

Why can’t I hear any audio when I plug my headset/microphone into the computer’s monitor?

If you are using an external headset, microphone, or webcam, plug the device into the main source (the computer or laptop). Do not plug it into the monitor’s USB connection; it must be connected directly into the computer or laptop.

 

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